Dear sellers,

Jumia requires that the overseas warehouse accounts of sellers are updated with corresponding inventory by Jumia agents based on the products put into the warehouse. The specific process is as follows:

• Sellers are not allowed to change the inventory of FBJ products without authorization.
• Jumia will delist accounts with bad Seller Score (for details, please refer to “Overall Introduction to Platform Policy“).
• When the store score is lower than 3, the store will be charged corresponding operating expenses according to the store score range. (Click here to learn more details)

How to conduct inventory checks for overseas warehouses?

Since the overseas warehouse accounts continuously process orders, the platform does not provide real-time dynamic inventory of products. We recommend that you perform quantity checks during the following steps:

• Warehousing process: After Jumia’s local warehouse signs for the goods, a Proof of Delivery (POD) will be provided. Please confirm that the shipped quantity matches the signed-for quantity. In case of any discrepancy, you may file an appealwithin 15 working days after signing for the goods.
• Warehouse Return (RTV) Process: When returning products to the warehouse, please check the product quantity and contents. If you have any objections, please file an appeal within30 days. For appeal guidelines, please refer to here.