1. After a successful order transaction, how to receive the payment?
Currently, Jumia supports receiving payments in US dollars or local currency. For more information about the payment modes, please refer here.
2. My Payoneer card is linked to a business account. Can I withdraw the money to my own account?
For specific operation details, please consult Payoneer.
3. How is the payment cycle set?
USD Payment: Each calendar month is divided into two cycles. The first half of the billing cycle is from the 1st to the 14th of each month, and the second half is from the 15th to the 30th (31st). Before the end of the cycle, the billing cycle is open; after the end of the cycle, the billing cycle is closed.
Local Currency Payment: Based on each calendar month, the billing cycle is 7 calendar days.
4. What should I do if I haven’t received the Jumia payment by the payment date?
Please confirm that you have signed an electronic contract, linked your Payoneer account, have outstanding balances in your account, and that your Payoneer account is active. If all of the above conditions are met, please Raise a Claim. When raising a Claim, you need to provide the store name and the billing period.
5. For USD payments, if the exchange rate changes during the billing cycle, which exchange rate will be used for the payment? For example, the exchange rate for Nigeria in December 2022 was 880 NGN, and the exchange rate in January 2023 was 800 NGN. The exchange rates for payments due around December are as follows:
- December 1, 2022 to December 15, 2022: Payment due date is December 21, 2022, exchange rate is 880 NGN.
- December 15, 2022 to December 31, 2022: Payment due date is January 6, 2023, exchange rate is 880 NGN.
Note: In case of special circumstances (incomplete electronic contract, unlinked Payout card, abnormal Payout card account, etc., see here for normal payment conditions) that prevent payment from being completed within the agreed period (the fifth business day after the end of each billing cycle), the delayed payment will use the current exchange rate.
6. How to download invoices in VC?
Invoice download path: VC >> Account statements >> Export Transactions >> Choose date range, payout status >> Export
