FBJ Repacking Service Guide

1. What is Repacking Service?

In FBJ (Jumia Overseas Warehouse) operations, goods inevitably suffer from packaging damage, crushing, or failure to meet warehousing standards after long-distance cross-border transportation. To help sellers recover losses due to packaging issues causing warehousing failures, Jumia warehouses offer professional repackaging services. While ensuring the goods themselves remain functional, the warehouse repackages them for a small fee on consumables and labor, ensuring your products can be listed for sale immediately.

2. Core Value

  • For Sellers: Avoids the logistics costs and time associated with direct returns (RTV – Return to Vendor), ensuring products quickly become marketable.
  • Inventory Guarantee: Improves warehousing conversion rates, ensures sufficient front-end inventory, and does not affect store sales and conversion rates.

3. Service Triggering Criteria and Entry Thresholds

Not all damaged goods will be automatically repackaged. To protect seller profits, the system has a “repackaging red line”:

  • Product Value Threshold: To prevent service fees from exceeding the product’s intrinsic value, the SKU unit price must meet the following standards (damaged items below this standard will be returned to the warehouse with an RTV):
    • NG: ≥ 5,000 NGN; KE: ≥ 500 KES
    • GH: ≥ 70 GHS; CI: ≥ 2,000 CFA; UG: ≥ 15,000 UGX; SN: ≥ 1,000 CFA
    • EG: ≥ 300 EGP
  • Damage Level Determination:
    • Level 1 (Minor Damage): Does not affect resale; can be directly put into storage free of charge.
    • Level 2/3 (Severe Damage): Must be repackaged for a fee before being listed.
  • Repackaging Prohibited (RTV Only): For certain categories of large items (GM Size L) or severely damaged items (Level 3), repackaging is prohibited due to high risk; RTV must be implemented.

4. Service Process and Notification Mechanism

Jumia handles abnormal packaging according to the following logic:

  • Automatic Repacking: For items with minor damage and a small quantity (usually <100 pieces), the warehouse will process and restock them directly. Related fees will be automatically reflected in the invoice, requiring no manual confirmation from the seller, ensuring timely warehousing.
  • Interception Notification (Inform Seller): If the number of damaged items is ≥100, the warehouse will intercept the shipment and the operations team will send an email confirming repackaging. The seller must reply promptly upon receiving the email. If the seller does not agree to repackaging, the goods will be returned.

5. Pricing Standard

Pricing is based on the product category (Fashion/General Merchandise) and size (S/M/L). Please refer to the image below or consult your Operations Manager/Merchant Manager for specific rates.

6. Frequently Asked Questions and Dispute Resolution

Q: What should I do if I feel the charges are unreasonable?

  • If you find the charges unreasonable when you receive an inquiry email about inbound shipping, please reply directly to the email (when the email indicates a reply is required). If you find a problem with the billing, please raise a claim directly.

Q: How can I reduce this expense?

  • We strongly recommend that you optimize the initial packaging at the shipping end, ensuring that the outer cardboard box is strong enough to withstand the compression during long-distance cross-border logistics.

The following is an example of packaging damage levels:

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