Overall Shop Delisting Rules

Overall Shop Delisting Rules:

Shop Delisting Metrics Shop Delisting Conditions Frequency Email Notification
Average Customer Rating (ACR) ACR ≤ 2.5/5 and number of customer ratings ≥ 5 Weekly Delisting Notification
Quality Return Rate (QRR) QRR ≥ 5% and number of quality return items ≥ 5 Weekly Delisting Notification
Out of Stock Rate (OOS) 1) OOS ≥ 10% and number of seller-canceled items ≥ 10;
2) OOS ≥ 100% (seller bears 100% responsibility)
Weekly Delisting Notification
Counterfeit Products Number of counterfeit products listed in a shop ≥ 3 Weekly Delisting Notification
Prohibited Items Number of prohibited items listed in a shop ≥ 2 Weekly Delisting Notification
Inactive Shop Store has been registered for over 100 days with no transaction records in 90 days No Delisting Inactivity Notification

Note: Shop may apply for relisting only under the following two conditions: 1) All detected products under same shop are not actually counterfeit/infringing products; 2) All detected products under same shop are not actually prohibited products.

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