Common Vendor Claim Types and Corresponding Solutions:
| Category | Issue Description | Typical Solution |
| Payment & Finance | Statement mismatch, payment delay, Payoneer linking issue | Audit ledger, manually trigger payment, update bank info |
| FBJ & QC Issue | FBJ sync failure, QC rejection, slow stock-in | Re-trigger API sync, provide QC feedback, warehouse re-audit |
| Logistics & Returns | Package lost, SC scan missing, return inventory stuck | Initiate claim process, verify with V-Log, arrange local pickup |
| Order Management | System error, shipment click failure, cancellation appeal | IT backend status fix, manual adjustment of SO score |
| Account/Profile | Login failure, store rename, KYC update | Verify entity identity, update metadata, reset permissions |
The official handling time is 3 business days. Issues involving third-party partners may require 5-7 business days. Please be aware of this!
