Jumia product delisting rules and delisting conditions are as follows:
| SKU Delisting Index | SKU Delisting Rules | Frequency | Conditions for SKU Re-listing |
| Quality Return Rate (“QRR”for short) | QRR ≥ 5% and the number of quality return items ≥ 5 | Monthly | 1) Fill in the application form, exemption is allowed if conditions are met. 2) If exemption conditions are not met, a discount of ≥50% is required for clearance sales. |
| Counterfeit | Once determined as infringing/counterfeit products (Jumia inspection or brand report), the SKU will be delisted immediately. | Weekly | 1) Re-listing is not allowed. 2) If there is inventory in the warehouse, it must be returned to the seller. |
| Prohibit | Once determined as prohibited items, the SKU will be delisted immediately. | Weekly | 1) Re-listing is not allowed. 2) If there is inventory in the warehouse, it must be returned to the seller. |
| Product Sales License | The product has not obtained a valid sales license. | Real-time | Provide the specified sales license document according to the delisting reason (e.g., licenses for cosmetic products). |
| Product Content Review Failure | Product content issues such as incorrect product category, mismatch between images and descriptions. | Real-time | Revise and improve product information according to the specific delisting reason (e.g., adjust category, correct images/descriptions). |
