Introduction to Product Management

Click here to view the video introduction

1. General introduction to the product management page

1.1 Product status filtering

Status indicates the product status, and sellers can filter according to the product status.

Status filter options:

• All: Indicates all products (including deleted products).
• Pending QC: Indicates waiting for system review.
• Not Ready To QC: Not yet entered the review queue.
• Approved: QC passed.
• Rejected: QC failed.
• Active: The product has been successfully created and is in an activated state.
• Inactive: The product has been successfully created but is not in an activated state.
• Live: Online on the front desk.
• Not Live: Not online on the front desk.
• Unauthorized: The product is taken offline by Jumia and is not online on the front desk.

1.2 Product Search

• Search by Product Name: Perform a fuzzy search using product name keywords.
• Search By SID: Product identification code, each product has only one identification code and it is shared across all countries.
• Search by Seller SKU: Search for products by Seller SKU.
• Search by Jumia SKU: Search for products by Jumia SKU. The Jumia SKU is automatically generated by the system after the product is successfully created; you need to select the corresponding country.
• Countries: Sellers can search for products by country.

1.3 Product Display Fields

• Name: Product name.
• Seller SKU: The name the seller creates when creating the product.
• Product SID: The product’s identifier in the system.
• Price: Product price, which can be modified directly on the page.
• Sale Price: The actual selling price of the product, which can be modified directly on the page.
• Subsidy Price: Subsidized price, displayed when a valid subsidized price exists.
• Quantity: Inventory, which international sellers cannot modify.
• Creation Date: Product creation date.
• Visible: Whether the product is online; click to view more details.
• Active: Whether the product is activated; click to view more details.
• Actions: Click to view product details, edit the product, and copy the product.

♦ Filter Display Fields

Click “Manage columns” above to filter the fields displayed on the management page. The number of fields displayed on the page is 4. Currently, the fields that can be filtered are: Price, Sale Price, Subsidy Price, Quantity, Product SID, and Creation Date.

1.4 IMPORT / EXPORT Upload and Download

Clicking on import/export allows for batch processing of products, including but not limited to batch uploading, updating product statuses, and viewing upload history, etc.

2. Interpretation of Product Status

2.1 After a product is created, it needs to go through 4 steps:

Each step and each country has a drop-down arrow to view details. The path is as follows: 1. Click the spherical icon > 2. Click the step to be selected > 3. Click the arrow.

Step 1: QC Status (Product Review)

Step 2: Product Creation

Step 3: Active (Product Activation)

Step 4: Visible (Online on the Frontend)

2.2 Meanings of Different Colors for Spherical Icons

Colour	Active	Visible
Green	Countries that have been successfully created（QC √+ Product Creation √） All products have been activated.	Countries that have been successfully created（QC √+ Product Creation √） All products are online.
Orange	Some countries have been successfully activated.	Some countries have successfully gone online.
Red	All countries are not activated	All countries are offline.

2.3 Detailed Explanation of Creation Steps

Step 1: QC Status, which stands for Quality Check Status, refers to product review.

After a product is created, it will enter the product review step.

Product review is mainly divided into automatic review (the system will complete the review in a short time and give the review result) and manual review (which takes 1-2 working days).

• If the product review is successful, it will show “approved”.
• If the product is pending review, it will show “Pending QC”.
• If the product has not entered the review queue, it will show “Not Ready To QC”.
• If the product fails the review, it will show “REJECTED PRODUCTS” (specific details can be obtained through the drop-down arrow, for example: color not filled in).

Step 2: Product Creation

If the creation is successful, “Successful” will be displayed; if the creation fails, “Unsuccessful” will be displayed.

The main factors affecting creation failure are:

• Brand is active? Whether the brand is activated
• Category is active? Whether the category is activated
• Shop is active? Whether the shop is activated
• Shop exists? Whether the shop exists
• Restriction Compliant? Whether it contains prohibited words

Step 3: Active indicates whether the activation is successful.

Products that are successfully activated display ACTIVE. When QC fails (Step 1) or creation fails (Step 2), the ACTIVE section displays NO INFORMATION.

Deactivate or activate products directly by clicking the button.

Delete products through batch upload or delete products under “Products -> Manage Products -> Actions” page directly.

Step 4: Whether the front desk is online.

If it shows “Live”, it means the product is visible on the front desk. If it shows “Not Live”, it means the product is offline on the front desk.

The factors that affect whether the front desk is online generally include: whether QC is passed, whether the creation is successful, whether it is activated, whether it has been deleted, whether prices/inventory have been added, and whether the store is online, etc.

The following are examples of products that are not live:

The following is an example of the product being activated and online in all countries:

If the product is not created successfully or is not online, sellers can troubleshoot and modify it according to the above explanations.

If the product still remains Not Live after meeting the following conditions, you can consult further through RAC.

• QC Status √
• Product Creation √
• Active √
• Inventory filled √
• Store online √